Seasonic RMAFill in this form to apply for RMA

Required fields are marked with a
1Contact information
First we need to know what country you are from.
Are you a consumer or do you represent a company?
If you are a business customer, please fill in your company name here.
Use this for linking to your internal reference system
Fill in your first name or initial here.
Please fill in your last name.
This address will be used to send you updates about your RMA application
To make sure we have the right address, please write it again.
This address will be used as a backup address for sending you updates about your RMA application
To make sure we have the right address, please write it again.
2Shipping address
A complete shipping address is required to apply for RMA.
A complete shipping address is required to apply for RMA.
A complete shipping address is required to apply for RMA.
A complete shipping address is required to apply for RMA.
A complete shipping address is required to apply for RMA.
A complete shipping address is required to apply for RMA.
A complete shipping address is required to apply for RMA.
A complete shipping address is required to apply for RMA.
A complete shipping address is required to apply for RMA.
3Purchase information
To validate the warranty on your PSU we need the date of purchase.
A proof of purchase is required (jpg/png/gif/pdf).
From what company did you buy the Power Supply Unit(s)?
Where is this company located?
4RMA options
Retail PSU: Serial number starts with R or Z
Bulk PSU: Serial number starts with C

Retail
Bulk
I want to RMA both retail and bulk units
Retail power supply # 1
Select the correct model name for your PSU (you can find this on the rating label, Click here to see an example).
Fill in the complete serial number of the PSU (you can find this on the rating label, Click here to see an example).
Please tell us in what way the unit is defective. If you select "Other", you are required to further explain the issue in the Remark field.
This field is for further clarifying the defect of your PSU.




Bulk power supply # 1
Select the correct model name for your PSU (you can find this on the rating label, Click here to see an example).
Fill in the complete serial number of the PSU (you can find this on the rating label, Click here to see an example).
Please tell us in what way the unit is defective. If you select "Other", you are required to further explain the issue in the Remark field.
This field is for further clarifying the defect of your PSU.





Additional pictures (optional)
Upload additional pictures to show the problem of the power supply. If you have more than one power supply, please include the serial number in the file name.



Terms and conditions

Scope of Warranty

Sea Sonic’s Warranty covers products against defects in materials or workmanship purchased from an authorized Seasonic retailer from the date of purchase. Products purchased on eBay are not covered by the Seasonic Warranty. Damage resulting from ordinary use or normal wear and tear is not covered under Sea Sonic’s warranty terms.

General warranty terms may vary between different geographic regions and individual product groups may have different warranty periods and terms. During each product’s warranty period, Sea Sonic maintains the discretion to either repair the defective product or replace it with another one of equal or similar performance, provided that:

  • The product is returned to the point of purchase, postage prepaid.
  • The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic.
  • The product was properly used according to the manufacturer’s intended purposes and instructions.
  • The product was not damaged due to acts of nature, such as lightning, flood or fire.
  • The product’s cover was never removed and the warranty stickers were not broken.

The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic. In certain special situations (cross-border purchases for example) customers may be required to pay all shipping and handling charges and well as any tariffs, duties, taxes or other fees associated with the RMA sending.

Any replaced or repaired product is covered by warranty for either the remainder of the initial warranty period or for ninety (90) days counted from the date of the replacement, depending on which one is longer.

Since Warranty Periods may vary depending upon geographic region and product type, it is the responsibility of the consumer to check the exact Warranty Period that is printed on the carton. If you are living in a country where the point of sales entity grants a shorter warranty period than what is stated in the Seasonic Worldwide Warranty Policy or what is printed on the packaging carton of your product, Seasonic will always grant you the longer period of time.

According to the European Union Directive 1999/44/EC, resellers in Europe have to provide warranty for a minimum period of two years on the products they sell.

To invoke your Warranty you will need to have your Seasonic product serviced by the Seasonic office in your region. The full product Warranty Period is provided for Consumer purchases only; Seasonic retail products purchased by Non-Consumer entities are not subject to the same Warranty Period that is indicated on the product carton and they may not fall under the Seasonic Worldwide Warranty Policy.

Note: For further information please write to: support@seasonic.com

Seasonic RMA Procedure

  1. Warranty claims should be initiated through your regional retailer. Should this not be possible then you will need to submit your claim online directly through our website’s RMA link.
  2. Customers who received an RMA number via our online RMA application procedure will receive automatic e mail updates throughout the entire RMA process.
  3. A valid proof of purchase (original purchase receipt or credit card statement) clearly showing the date of purchase and an authentic RMA number are required for RMA processing.
  4. After submitting your RMA claim you will be issued a unique RMA number and receive instructions by email on how and where to return your Seasonic product. Do not send a product to Seasonic unless you have already received an RMA number and you were specifically instructed to send the product.
  5. Please use the original packaging material to pack the product for return. If the original packaging is not available, the returned product has to be securely packed so it will not get damaged during shipping. Seasonic cannot be held responsible for transportation damages incurred during shipping to our RMA receiving centers.
  6. You may be required to include all the original power supply cables with your sending depending on your geographic area. Please follow the instructions in the e mail update.
  7. The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic. You are advised to select a return shipping method that provides tracking information. Seasonic cannot be held responsible for lost packages.
  8. The returned product has to be properly and securely sealed. Packages that arrive severely damaged may be returned to the sender at the sender’s expense.
  9. Do not forget to include all necessary documentation with your sending, including the printed copy of the email that you have received from Seasonic that shows your approved application.
  10. Please mark clearly the RMA number on the outside packaging of the sending. Packages that arrive to our collection center without the clear marking of a valid RMA number, counterfeit products or products that do not fit the warranty terms may be returned to sender at their own expense.

Note: It is the Customer’s responsibility to provide Seasonic their correct mailing address and to make sure that there is an authorized person at the destination to receive the repaired product sent by Seasonic. If a product was undeliverable and it is returned to Seasonic, the Customer will be responsible to pay the costs of re-shipping. If there are any other additional costs for re-directing or re-shipping the sending, the Customer will be responsible to coordinate with the carrier and to pay these additional costs as well. Seasonic is not responsible for packages lost or delivered to an outdated address. If you are in doubt, you should always contact Seasonic beforehand to avoid extra shipping charges.

Seasonic encourages you to check your correct shipping address prior to submitting an RMA request.

RMA Packing and Shipping

A Return Material Authorization (RMA) number is ALWAYS required for every return shipment to Seasonic. The applied RMA number belonging to the shipment (and marked on the outside of the sending) has to match the number received during the RMA application for the specific power supply unit (PSU) inside the box.

  • Use Seasonic approved packaging.
  • Write your RMA number on the outside of the box in bold letters.
  • Use a traceable sending method and keep the receipt as proof for your records.
  • RMA numbers are valid for 30 days, from the date that they were issued.
  • All warranty claims will be voided if a PSU arriving at our service center is:
    1. damaged during transport as a result of bad packaging
    2. modified, dented, scratched, or previously opened by the owner
    3. showing signs that any of the PSU sealing stickers were removed or torn.

Scope of Warranty

Sea Sonic’s Warranty covers products against defects in materials or workmanship purchased from an authorized Seasonic retailer from the date of purchase. Products purchased on eBay are not covered by the Seasonic Warranty. Damage resulting from ordinary use or normal wear and tear is not covered under Sea Sonic’s warranty terms.

General warranty terms may vary between different geographic regions and individual product groups may have different warranty periods and terms. During each product’s warranty period, Sea Sonic maintains the discretion to either repair the defective product or replace it with another one of equal or similar performance, provided that:

  • The product is returned to the point of purchase, postage prepaid.
  • The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic.
  • The product was properly used according to the manufacturer’s intended purposes and instructions.
  • The product was not damaged due to acts of nature, such as lightning, flood or fire.
  • The product’s cover was never removed and the warranty stickers were not broken.

The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic. In certain special situations (cross-border purchases for example) customers may be required to pay all shipping and handling charges and well as any tariffs, duties, taxes or other fees associated with the RMA sending.

Any replaced or repaired product is covered by warranty for either the remainder of the initial warranty period or for ninety (90) days counted from the date of the replacement, depending on which one is longer.

Since Warranty Periods may vary depending upon geographic region and product type, it is the responsibility of the consumer to check the exact Warranty Period that is printed on the carton. If you are living in a country where the point of sales entity grants a shorter warranty period than what is stated in the Seasonic Worldwide Warranty Policy or what is printed on the packaging carton of your product, Seasonic will always grant you the longer period of time.

According to the European Union Directive 1999/44/EC, resellers in Europe have to provide warranty for a minimum period of two years on the products they sell.

To invoke your Warranty you will need to have your Seasonic product serviced by the Seasonic office in your region. The full product Warranty Period is provided for Consumer purchases only; Seasonic retail products purchased by Non-Consumer entities are not subject to the same Warranty Period that is indicated on the product carton and they may not fall under the Seasonic Worldwide Warranty Policy.

Note: For further information please write to: support@seasonic.com

Seasonic RMA Procedure

  1. Warranty claims should be initiated through your regional retailer. Should this not be possible then you will need to submit your claim online directly through our website’s RMA link.
  2. Customers who received an RMA number via our online RMA application procedure will receive automatic e mail updates throughout the entire RMA process.
  3. A valid proof of purchase (original purchase receipt or credit card statement) clearly showing the date of purchase and an authentic RMA number are required for RMA processing.
  4. After submitting your RMA claim you will be issued a unique RMA number and receive instructions by email on how and where to return your Seasonic product. Do not send a product to Seasonic unless you have already received an RMA number and you were specifically instructed to send the product.
  5. Please use the original packaging material to pack the product for return. If the original packaging is not available, the returned product has to be securely packed so it will not get damaged during shipping. Seasonic cannot be held responsible for transportation damages incurred during shipping to our RMA receiving centers.
  6. You may be required to include all the original power supply cables with your sending depending on your geographic area. Please follow the instructions in the e mail update.
  7. The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic. You are advised to select a return shipping method that provides tracking information. Seasonic cannot be held responsible for lost packages.
  8. The returned product has to be properly and securely sealed. Packages that arrive severely damaged may be returned to the sender at the sender’s expense.
  9. Do not forget to include all necessary documentation with your sending, including the printed copy of the email that you have received from Seasonic that shows your approved application.
  10. Please mark clearly the RMA number on the outside packaging of the sending. Packages that arrive to our collection center without the clear marking of a valid RMA number, counterfeit products or products that do not fit the warranty terms may be returned to sender at their own expense.

Note: It is the Customer’s responsibility to provide Seasonic their correct mailing address and to make sure that there is an authorized person at the destination to receive the repaired product sent by Seasonic. If a product was undeliverable and it is returned to Seasonic, the Customer will be responsible to pay the costs of re-shipping. If there are any other additional costs for re-directing or re-shipping the sending, the Customer will be responsible to coordinate with the carrier and to pay these additional costs as well. Seasonic is not responsible for packages lost or delivered to an outdated address. If you are in doubt, you should always contact Seasonic beforehand to avoid extra shipping charges.

Seasonic encourages you to check your correct shipping address prior to submitting an RMA request.

RMA Packing and Shipping

A Return Material Authorization (RMA) number is ALWAYS required for every return shipment to Seasonic. The applied RMA number belonging to the shipment (and marked on the outside of the sending) has to match the number received during the RMA application for the specific power supply unit (PSU) inside the box.

  • Use Seasonic approved packaging.
  • Write your RMA number on the outside of the box in bold letters.
  • Use a traceable sending method and keep the receipt as proof for your records.
  • RMA numbers are valid for 30 days, from the date that they were issued.
  • All warranty claims will be voided if a PSU arriving at our service center is:
    1. damaged during transport as a result of bad packaging
    2. modified, dented, scratched, or previously opened by the owner
    3. showing signs that any of the PSU sealing stickers were removed or torn.

Scope of Warranty

Sea Sonic’s Warranty covers products against defects in materials or workmanship purchased from an authorized Seasonic retailer from the date of purchase. Products purchased on eBay are not covered by the Seasonic Warranty. Damage resulting from ordinary use or normal wear and tear is not covered under Sea Sonic’s warranty terms.

General warranty terms may vary between different geographic regions and individual product groups may have different warranty periods and terms. During each product’s warranty period, Sea Sonic maintains the discretion to either repair the defective product or replace it with another one of equal or similar performance, provided that:

  • The product is returned to the point of purchase, postage prepaid.
  • The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic.
  • The product was properly used according to the manufacturer’s intended purposes and instructions.
  • The product was not damaged due to acts of nature, such as lightning, flood or fire.
  • The product’s cover was never removed and the warranty stickers were not broken.

The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic. In certain special situations (cross-border purchases for example) customers may be required to pay all shipping and handling charges and well as any tariffs, duties, taxes or other fees associated with the RMA sending.

Any replaced or repaired product is covered by warranty for either the remainder of the initial warranty period or for ninety (90) days counted from the date of the replacement, depending on which one is longer.

Since Warranty Periods may vary depending upon geographic region and product type, it is the responsibility of the consumer to check the exact Warranty Period that is printed on the carton. If you are living in a country where the point of sales entity grants a shorter warranty period than what is stated in the Seasonic Worldwide Warranty Policy or what is printed on the packaging carton of your product, Seasonic will always grant you the longer period of time.

According to the European Union Directive 1999/44/EC, resellers in Europe have to provide warranty for a minimum period of two years on the products they sell.

To invoke your Warranty you will need to have your Seasonic product serviced by the Seasonic office in your region. The full product Warranty Period is provided for Consumer purchases only; Seasonic retail products purchased by Non-Consumer entities are not subject to the same Warranty Period that is indicated on the product carton and they may not fall under the Seasonic Worldwide Warranty Policy.

Note: For further information please write to: support@seasonic.com

Seasonic RMA Procedure

  1. Warranty claims should be initiated through your regional retailer. Should this not be possible then you will need to submit your claim online directly through our website’s RMA link.
  2. Customers who received an RMA number via our online RMA application procedure will receive automatic e mail updates throughout the entire RMA process.
  3. A valid proof of purchase (original purchase receipt or credit card statement) clearly showing the date of purchase and an authentic RMA number are required for RMA processing.
  4. After submitting your RMA claim you will be issued a unique RMA number and receive instructions by email on how and where to return your Seasonic product. Do not send a product to Seasonic unless you have already received an RMA number and you were specifically instructed to send the product.
  5. Please use the original packaging material to pack the product for return. If the original packaging is not available, the returned product has to be securely packed so it will not get damaged during shipping. Seasonic cannot be held responsible for transportation damages incurred during shipping to our RMA receiving centers.
  6. Do not include any of the modular cables, power cord, adapter, or accessories in the package unless it's defective.
  7. The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic. You are advised to select a return shipping method that provides tracking information. Seasonic cannot be held responsible for lost packages.
  8. The returned product has to be properly and securely sealed. Packages that arrive severely damaged may be returned to the sender at the sender’s expense.
  9. Do not forget to include all necessary documentation with your sending, including the printed copy of the email that you have received from Seasonic that shows your approved application.
  10. Please mark clearly the RMA number on the outside packaging of the sending. Packages that arrive to our collection center without the clear marking of a valid RMA number, counterfeit products or products that do not fit the warranty terms may be returned to sender at their own expense.

Note: It is the Customer’s responsibility to provide Seasonic their correct mailing address and to make sure that there is an authorized person at the destination to receive the repaired product sent by Seasonic. If a product was undeliverable and it is returned to Seasonic, the Customer will be responsible to pay the costs of re-shipping. If there are any other additional costs for re-directing or re-shipping the sending, the Customer will be responsible to coordinate with the carrier and to pay these additional costs as well. Seasonic is not responsible for packages lost or delivered to an outdated address. If you are in doubt, you should always contact Seasonic beforehand to avoid extra shipping charges.

Seasonic encourages you to check your correct shipping address prior to submitting an RMA request.

RMA Packing and Shipping

A Return Material Authorization (RMA) number is ALWAYS required for every return shipment to Seasonic. The applied RMA number belonging to the shipment (and marked on the outside of the sending) has to match the number received during the RMA application for the specific power supply unit (PSU) inside the box.

  • Use Seasonic approved packaging.
  • Write your RMA number on the outside of the box in bold letters.
  • Use a traceable sending method and keep the receipt as proof for your records.
  • RMA numbers are valid for 30 days, from the date that they were issued.
  • All warranty claims will be voided if a PSU arriving at our service center is:
    1. damaged during transport as a result of bad packaging
    2. modified, dented, scratched, or previously opened by the owner
    3. showing signs that any of the PSU sealing stickers were removed or torn.

Scope of Warranty

Sea Sonic’s Warranty covers products against defects in materials or workmanship purchased from an authorized Seasonic retailer from the date of purchase. Products purchased on eBay are not covered by the Seasonic Warranty. Damage resulting from ordinary use or normal wear and tear is not covered under Sea Sonic’s warranty terms.

General warranty terms may vary between different geographic regions and individual product groups may have different warranty periods and terms. During each product’s warranty period, Sea Sonic maintains the discretion to either repair the defective product or replace it with another one of equal or similar performance, provided that:

  • The product is returned to the point of purchase, postage prepaid.
  • The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic.
  • The product was properly used according to the manufacturer’s intended purposes and instructions.
  • The product was not damaged due to acts of nature, such as lightning, flood or fire.
  • The product’s cover was never removed and the warranty stickers were not broken.

The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic. In certain special situations (cross-border purchases for example) customers may be required to pay all shipping and handling charges and well as any tariffs, duties, taxes or other fees associated with the RMA sending.

Any replaced or repaired product is covered by warranty for either the remainder of the initial warranty period or for ninety (90) days counted from the date of the replacement, depending on which one is longer.

Since Warranty Periods may vary depending upon geographic region and product type, it is the responsibility of the consumer to check the exact Warranty Period that is printed on the carton. If you are living in a country where the point of sales entity grants a shorter warranty period than what is stated in the Seasonic Worldwide Warranty Policy or what is printed on the packaging carton of your product, Seasonic will always grant you the longer period of time.

According to the European Union Directive 1999/44/EC, resellers in Europe have to provide warranty for a minimum period of two years on the products they sell.

To invoke your Warranty you will need to have your Seasonic product serviced by the Seasonic office in your region. The full product Warranty Period is provided for Consumer purchases only; Seasonic retail products purchased by Non-Consumer entities are not subject to the same Warranty Period that is indicated on the product carton and they may not fall under the Seasonic Worldwide Warranty Policy.

Note: For further information please write to: support@seasonic.com

Seasonic RMA Procedure

  1. Warranty claims should be initiated through your regional retailer. Should this not be possible then you will need to submit your claim online directly through our website’s RMA link.
  2. Customers who received an RMA number via our online RMA application procedure will receive automatic e mail updates throughout the entire RMA process.
  3. A valid proof of purchase (original purchase receipt or credit card statement) clearly showing the date of purchase and an authentic RMA number are required for RMA processing.
  4. After submitting your RMA claim you will be issued a unique RMA number and receive instructions by email on how and where to return your Seasonic product. Do not send a product to Seasonic unless you have already received an RMA number and you were specifically instructed to send the product.
  5. Please use the original packaging material to pack the product for return. If the original packaging is not available, the returned product has to be securely packed so it will not get damaged during shipping. Seasonic cannot be held responsible for transportation damages incurred during shipping to our RMA receiving centers.
  6. Do not include any of the modular cables, power cord, adapter, or accessories in the package unless it's defective.
  7. The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic. You are advised to select a return shipping method that provides tracking information. Seasonic cannot be held responsible for lost packages.
  8. The returned product has to be properly and securely sealed. Packages that arrive severely damaged may be returned to the sender at the sender’s expense.
  9. Do not forget to include all necessary documentation with your sending, including the printed copy of the email that you have received from Seasonic that shows your approved application.
  10. Please mark clearly the RMA number on the outside packaging of the sending. Packages that arrive to our collection center without the clear marking of a valid RMA number, counterfeit products or products that do not fit the warranty terms may be returned to sender at their own expense.

Note: It is the Customer’s responsibility to provide Seasonic their correct mailing address and to make sure that there is an authorized person at the destination to receive the repaired product sent by Seasonic. If a product was undeliverable and it is returned to Seasonic, the Customer will be responsible to pay the costs of re-shipping. If there are any other additional costs for re-directing or re-shipping the sending, the Customer will be responsible to coordinate with the carrier and to pay these additional costs as well. Seasonic is not responsible for packages lost or delivered to an outdated address. If you are in doubt, you should always contact Seasonic beforehand to avoid extra shipping charges.

Seasonic encourages you to check your correct shipping address prior to submitting an RMA request.

RMA Packing and Shipping

A Return Material Authorization (RMA) number is ALWAYS required for every return shipment to Seasonic. The applied RMA number belonging to the shipment (and marked on the outside of the sending) has to match the number received during the RMA application for the specific power supply unit (PSU) inside the box.

  • Use Seasonic approved packaging.
  • Write your RMA number on the outside of the box in bold letters.
  • Use a traceable sending method and keep the receipt as proof for your records.
  • RMA numbers are valid for 30 days, from the date that they were issued.
  • All warranty claims will be voided if a PSU arriving at our service center is:
    1. damaged during transport as a result of bad packaging
    2. modified, dented, scratched, or previously opened by the owner
    3. showing signs that any of the PSU sealing stickers were removed or torn.

保固範圍

針對產品做工或材料上的缺陷,海韻電子提供不可轉讓之保固服務。受保固之產品必須是透過海韻電子授權的零售商購買,受保固的持有者必須是產品的原始購買者。保固期限由購買當天起算。從未經授權的網路商店購買之二手產品,海韻電子並不予以保固。 保固期限會因不同的地理區域及產品系列而改變。針對符合以下條件,並在保固期限內的產品,海韻電子保留維修或更換良品的權利:
  • 消費者必須將維修品寄送至當地購買的商店,或聯絡當地經銷商。
  • 產品並未被不當使用。
  • 產品的損壞不是因雷擊、洪水或火災等自然或人為災害造成。
  • 產品的上蓋並未被開啟,序號與保固貼紙並無缺損。

海韻電子退換貨流程

  1. 若欲使用產品保固,請首先洽詢您所在區域的零售商或經銷商。若您無法在上述地點進行退換貨,請填寫下列表單,本公司將有專人與您聯絡。
  2. 透過線上RMA表單取得RMA號碼的消費者將會收到退換貨流程各階段的通知email。
  3. 退換貨流程中消費者務必提供具有購買日期的有效購買憑證(原始發票、收據或信用卡證明)及確實的RMA號碼。
  4. 海韻電子可在未收到消費者寄送的欲維修之不良品前,先行提供備品給消費者。消費者必須利用信用卡或PayPal預付維修品的建議售價,在海韻電子收到消費者寄送的維修品之後,此筆預付金額將全額退還。
  5. 在完成線上RMA表單後,消費者將取得一組RMA號碼,並收到一封email通知您維修品的寄送地點。請勿在取得RMA號碼和收到email通知之前寄送維修品至海韻電子的維修中心。
  6. 在寄送維修品時,請盡量使用產品的原始包裝。若您未使用原始包裝,請務必將維修品包裝完整,以免在運輸途中造成損害。海韻電子將不為運輸途中造成的損害提供保固。
  7. 請務必將原始包裝裡的線材連同維修品一併寄回。
  8. 在寄送維修品時,我們建議您追蹤您的包裹。海韻電子將不為遺失的包裹負責。
  9. 請將欲退回之維修品正確及安全地密封包裝。海韻電子將退回毀損嚴重的包裹,並且不負擔回程郵資。
  10. 請務必印出由海韻電子線上RMA所發出的email通知,連同所有必需的文件,一併附在退回的包裹內。
  11. 請務必將您取得的RMA號碼明確地標示在包裹外包裝上。若海韻電子的維修中心收到沒有RMA號碼的包裹、贗品或非保固期限內的產品,我們將退回包裹,並且不負擔回程郵資。

保固範圍

針對產品做工或材料上的缺陷,海韻電子提供不可轉讓之保固服務。受保固之產品必須是透過海韻電子授權的零售商購買,受保固的持有者必須是產品的原始購買者。保固期限由購買當天起算。從未經授權的網路商店購買之二手產品,海韻電子並不予以保固。 保固期限會因不同的地理區域及產品系列而改變。針對符合以下條件,並在保固期限內的產品,海韻電子保留維修或更換良品的權利:
  • 消費者必須將維修品寄送至當地購買的商店,或聯絡當地經銷商。
  • 產品並未被不當使用。
  • 產品的損壞不是因雷擊、洪水或火災等自然或人為災害造成。
  • 產品的上蓋並未被開啟,序號與保固貼紙並無缺損。

海韻電子退換貨流程

  1. 若欲使用產品保固,請首先洽詢您所在區域的零售商或經銷商。若您無法在上述地點進行退換貨,請填寫下列表單,本公司將有專人與您聯絡。
  2. 透過線上RMA表單取得RMA號碼的消費者將會收到退換貨流程各階段的通知email。
  3. 退換貨流程中消費者務必提供具有購買日期的有效購買憑證(原始發票、收據或信用卡證明)及確實的RMA號碼。
  4. 海韻電子可在未收到消費者寄送的欲維修之不良品前,先行提供備品給消費者。消費者必須利用信用卡或PayPal預付維修品的建議售價,在海韻電子收到消費者寄送的維修品之後,此筆預付金額將全額退還。
  5. 在完成線上RMA表單後,消費者將取得一組RMA號碼,並收到一封email通知您維修品的寄送地點。請勿在取得RMA號碼和收到email通知之前寄送維修品至海韻電子的維修中心。
  6. 在寄送維修品時,請盡量使用產品的原始包裝。若您未使用原始包裝,請務必將維修品包裝完整,以免在運輸途中造成損害。海韻電子將不為運輸途中造成的損害提供保固。
  7. 請務必將原始包裝裡的線材連同維修品一併寄回。
  8. 在寄送維修品時,我們建議您追蹤您的包裹。海韻電子將不為遺失的包裹負責。
  9. 請將欲退回之維修品正確及安全地密封包裝。海韻電子將退回毀損嚴重的包裹,並且不負擔回程郵資。
  10. 請務必印出由海韻電子線上RMA所發出的email通知,連同所有必需的文件,一併附在退回的包裹內。
  11. 請務必將您取得的RMA號碼明確地標示在包裹外包裝上。若海韻電子的維修中心收到沒有RMA號碼的包裹、贗品或非保固期限內的產品,我們將退回包裹,並且不負擔回程郵資。
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