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RMA (Return Merchandise Authorization) Policy

Seasonic rigorously test all its products to ensure optimum quality and reliability before shipping them to customers. However in certain cases a product may not perform as expected when installed. It is important to thoroughly sort out the reason for a malfunction.

Before initiating a warranty claim, please make sure that you have properly connected your Seasonic product according to the manufacturer’s instructions. Seasonic also suggest that you first consult your regional retailer, our Troubleshooting Guide and our technical support for possible technical assistance before starting an RMA procedure.

Index

Scope of Warranty

Sea Sonic’s Warranty covers products against defects in materials or workmanship purchased from an authorized Seasonic retailer from the date of purchase.

General warranty terms may vary between different geographic regions and individual product groups may have different warranty periods and terms. During each product’s warranty period, Sea Sonic maintains the discretion to either repair the defective product or replace it with another one of equal or similar performance, provided that:

  • The product is returned to the point of purchase, postage prepaid.
  • The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic.
  • The product is used according to their intended usage, which is to power PC systems.
    • Using the power supply for mining or powering any other electronic systems that are not personal computers will negate the warranty of the power supply.
    • If the power supply is modified or used in an unusual ambient environment or in any other way that falls outside of the boundary of Intel’s current ATX specification – including cooling requirements, connector configuration and pertinent electrical and signal timing specifications, the warranty might be void.
    • Seasonic strongly advises its customers to use the cables that are provided in the packaging box of the power supply. Third-party cables might alter the workings and the safety of the power supply. Please stay tuned for the upcoming special mining cables.
    • For more information of cables and connectors, please visit the Cable Configuration page.
  • The product was not damaged due to normal wear and tear or acts of nature, such as lightning, flood or fire.
  • The product’s cover was never removed and the warranty stickers were not broken.
  • The product was not purchased on eBay or similar marketplaces.

The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic. In certain special situations (e.g., cross-border purchases) customers have to first contact their reseller (shop) or distributor for support.

What if I bought the power supply from another country?

Local distributors, resellers, or retailers are not obligated to support grey market or cross-border purchases. Grey market or cross-border products are:

  • Products which were imported privately by the customer,
  • Products that were sold to the customer in other geographic regions or purchased from other countries, or
  • Products purchased via unauthorized channels.

To invoke your Seasonic warranty and start the RMA process in any of these situations described above, please either return your power supply to the original point of purchase or contact Sea Sonic for further assistance.

All freight, insurance, and handling charges, as well as tariffs, duties, taxes, or any other extra fees associated with the shipment of the parcel are for the account of the sender.
Should you have any further questions regarding this process, please send an email to [email protected]

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Transfer of Warranty

Seasonic offers transferable warranty for new purchases made on or after September 1, 2012 as long as the product is in its original factory condition and retains all the original factory labels and stickers. If you purchased your power supply prior to this date, and you are not the original owner of the unit, please contact our customer services.

The transfer of warranty will not alter the original length of warranty available for the product in its geographic region. The new owner will be requested to present the initial (original) purchase receipt to apply for Seasonic’s RMA services.

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Warranty Period

The warranty period commences on the Date of Purchase and its length is defined by the specific model. Please refer to the table below for the warranty period of each model.

Current Products

Item Warranty Period
PRIME Series (GX, PX, TX, Fanless, Snow Silent, ATX 3.0) 12 years
VERTEX Series (GX, PX, White) 12 years (ALL VERTEX units sold are upgraded to 12 years warranty.)
FOCUS Series (GX, PX, White, ATX 3.0) 10 years
FOCUS Series (GM) 7 years
FOCUS Series (SGX, SPX) 10 years
CORE Series (GC, GM, GX) 7 years
G12 and B12 Series (All versions) 5 years
S12III Series 5 years
SYNCRO Series SYNCRO Case: 2 years - SYNCRO CONNECT: 10 years
ARCH Series ARCH Case: 2 years - ARCH CONNECT: 10 years
MagFlow Series (All versions) 3 years
Warranty replacement units 90 days (please read below for exceptions)

Discontinued Products

Item Warranty Period
PRIME and PRIME Ultra Series 12 years (ALL PRIME units sold are upgraded to 12 years warranty.)
Platinum Series (Snow Silent included) 7 years
X-Series 7 years (5 years if purchased before September 1, 2012)
FOCUS PLUS Series (Gold, Platinum) 10 years
FOCUS Series (Semi-modular) 7 years
FOCUS Series (Non-modular) 5 years
G-Series 5 years
S12G Series 5 years
M12II Series 5 years (3 years if purchased before September 1, 2012)
M12II Evo Series 5 years (3 years if purchased before September 1, 2012)
S12II Series 5 years (3 years if purchased before September 1, 2012)
ECO Series 3 years
S12II EVO Series 3 years
TFX Series 5 years

Replacement unit warranty

The replaced or repaired product is covered by warranty for either the remainder of the initial warranty period or for ninety (90) days counted from the date of the replacement, depending on which one is longer.

Notes:

  • Since Warranty Periods may vary depending upon geographic region and product type, it is the responsibility of the consumer to check the exact Warranty Period that is printed on the carton. If you are living in a country where the point of sales entity grants a shorter warranty period than what is stated in the Seasonic Worldwide Warranty Policy or what is printed on the packaging carton of your product, Seasonic will always grant you the longer period of time. According to the European Union Directive 1999/44/EC, resellers in Europe have to provide warranty for a minimum period of two years on the products they sell.
  • The full product Warranty Period is provided for Consumer purchases only; Seasonic retail products purchased by Non-Consumer entities are not subject to the same Warranty Period that is indicated on the product carton and they may not fall under the Seasonic Worldwide Warranty Policy.

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Proof of Purchase

A valid Proof of Purchase (original purchase receipt) is required to invoke Seasonic's Warranty and it must detail the following information:

  • Date of purchase
  • Name of the authorized Seasonic distributor or reseller

If you have misplaced or lost the Proof of Purchase, please contact Seasonic directly via our Contact Form or Chat support.

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Seasonic RMA Procedure

Should I start the RMA with Seasonic or my local shop?

Warranty claims should be initiated through your regional retailer. Should this not be possible then you will need to submit your claim online directly through our website’s RMA link. Please see more details below.

Note: Your regional reseller is not obligated to provide guarantee beyond the minimum requirement of the local regulations. However, your local reseller may offer additional guarantee based on their own policy. If you need additional assistance, please contact Seasonic support.

Seasonic RMA Procedure

  1. A valid Proof of Purchase is required for RMA processing.
  2. Submit an RMA application via our online RMA link after reading the RMA policy. Note: Please check your spam folder regularly. If you do not recieve a confirmation email within 20 minutes, contact our support.
  3. After submitting your RMA claim you will be issued a unique RMA number. DO NOT send the product to Seasonic prior to receiving the specific instructions.
  4. You will receive instructions by email on how and where to return your Seasonic product.
  5. Please use the original packaging material or the Seasonic approved packaging to pack the product for return. If the original packaging is not available, the returned product has to be securely packed so it will not get damaged during shipping. Seasonic cannot be held responsible for transportation damages incurred during shipping to our RMA receiving centers. Packages that arrive severely damaged may be returned to you at the your expense.
  6. Include all necessary documentation with your sending, including the printed copy of the email that you have received from Seasonic that shows your approved application.
  7. Write your RMA number on the outside of the box in bold letters. Packages that arrive at our collection center without the clear marking of a valid RMA number may be returned to you at your own expense.
  8. The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic.
  9. Use a traceable carrier for transport or a signed for service that provides you with a tracking number and proof of delivery.
  10. Once the return product is recieved, it will be tested and Seasonic service center will send a replacement unit to you.
    • It is the Customer’s responsibility to provide Seasonic their correct mailing address and to make sure that there is an authorized person at the destination to receive the replacement sent by Seasonic.
    • If a product was undeliverable and it is returned to Seasonic, the Customer will be responsible to pay the costs of re-shipping. If there are any other additional costs for re-directing or re-shipping the sending, the Customer will be responsible to coordinate with the carrier and to pay these additional costs as well. Seasonic is not responsible for packages lost or delivered to an outdated address. If you are in doubt, you should always contact Seasonic beforehand to avoid extra shipping charges.

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How does Product Registration affect my RMA?

Product registration does not affect the warranty and its terms. A valid proof of purchase is required to initiate the warranty process even when the product is registered. Registering via the Seasonic Product Registration Portal allows you to store the proof of purchase of your product directly in the Seasonic database should you need the document to invoke the product warranty in the future. Learn more about Product Registration.

Should I include the accessories and cables in the RMA return?

You may be required to include all the original power supply cables with your delivery; this varies depending on the geographic area. Please follow the instructions in the e-mail update.

FOR NORTH / CENTRAL / SOUTH AMERICA regions only: Please DO NOT send any cables or accessories (AC, DC cables, adapter, bags, etc.) with your power supply delivery for RMA processing.

Who is responsible for the shipping cost?

The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic.

Which shipping method should I choose?

You are advised to select a return shipping method that provides tracking information. You can share the tracking information on your personalized RMA status page to inform Seasonic Service Center of your shipment.

Seasonic cannot be held responsible for lost packages.

Contact Seasonic Support

If you have any questions, the fastest and most efficient way to contact the Seasonic Technical Support Team is by sending an email, by filling out our Contact Form or via Chat Support. If you have obtained an RMA number, please be sure to let our support team know when you contact us so we can better assist you.

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Start the RMA Process

Start your RMA Process

If you have any questions, the fastest and most efficient way to contact the Seasonic Technical Support Team is by sending an email, by filling out our Contact Form or via Chat Support.

The Seasonic online RMA procedure is currently available in selected countries / regions only. For customers from unsupported countries / regions, please contact your local distributor; your application via the RMA Online Application Form will be rejected. We apologize for the inconvenience.

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Disclaimer

All efforts have been made to ensure accuracy of all information provided on this website. Sea Sonic assumes no liability, expressed or implied, for any damage(s) occurring to your system’s components as a result of any mistake or omission during power supply installation or removal, or due to any defect or failure of the product.

Sea Sonic assumes no liability, expressed or implied, for the use of this product or for any incidental damage(s) caused by the use of this product to other devices in a computer due to the failure of the product.

In the event of any conflict or discrepancy between the translated version of this warranty, the English version will at all times prevail and take precedence.

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公告

尊敬的用户:

鉴于最近有用户遇到了售后方面的疑问,特发布此公告,敬请各位用户知悉。

凡是购买了国内正规渠道的海韵电源(含此前中国大陆地区总代理北天致远、军威电子所代理的零售产品)都可以通过以下三种方式申请售后:

  • 在京东商城购买的海韵电源,可以直接在京东商城的订单页面申请售后。
  • 京东商城或者在其他正规渠道购买的海韵电源,可以通过发邮件到官方支持邮箱[email protected]申请售后。
  • 京东商城或者在其他正规渠道购买的海韵电源,可以通过官方网站的RMA Online系统提交相关资料进行售后申请。

请用户在正规渠道购买产品,海韵官方对于假冒伪劣产品、非国内正规渠道产品不予保修。

【关于质保年限】

目前在售产品:

  • PRIME旗舰系列享有12年质保时间;
  • FOCUS Plus Platinum (PX) 主流玩家白金全模组系列享有10年质保时间;
  • FOCUS Plus Gold (FX) 主流玩家金牌全模组系列享有10年质保时间;
  • FOCUS Gold (FM) 主流玩家金牌半模组系列享有7年质保时间;
  • CORE系列 (LX、LM、LC)全系列享有七年质保时间;
  • S12III (GB3) 经典铜牌系列享有5年质保时间。
  • A12(AF)系列享有3年质保时间。

停售产品:

  • Platinum (XP2/XP2S/FL2/XP3) 白金系列享有7年质保时间;
  • X (KM3) 金牌系列享有7年质保(2012年9月前购买的产品为5年质保);
  • G (RM/GP) 金牌系列享有5年质保时间;
  • M12II Evo (AM2/GM2) 系列享有5年质保时间(2012年9月前购买的产品为3年质保);
  • S12II (GB) 系列享有5年质保时间(2013年7月之后的产品);
  • Eco (ST) 系列产品享有3年质保时间。

质保时间以用户电源上的SN或者购买凭证(官方旗舰店发票)的日期中最长者为准,用户如有保修需求,敬请于质保期间内向海韵提交申请,超出质保期恕不受理申请。若商品并非在官方旗舰店购买,且无法确定是否可以质保,请发邮件至[email protected] 进行查询

海韵电子于1975年创立以来,始终以创新研发为导向,用最先进的技术制造高品质的产品。我们时刻关注用户的使用体验,坚持让世界各地的消费者及企业伙伴得到最完善的客户服务。感谢用户一直以来的支持!

质保条款

在生产过程中,海韵严谨地测试产品以确保在出货前产品的品质与可靠度。然而在某些情况下,安装后的产品可能不如预期表现。有任何故障情形,请先查明系统故障的主因。

在申请质保服务之前,请确认您的电源已依照说明书的指示进行电源自检。我们也建议您在进行售后程序前,先咨询当地您购买的商店、海韵官网或是通过发送邮件至我们的售后邮箱[email protected]联系海韵的售后客服部门。

目录

保修范围

针对产品做工或材料上的缺陷,海韵提供保修服务。受保修的产品必须是透过海韵授权的零售商购买,时间从购买当天起算。从未经授权的网络商店(例如闲鱼)购买的二手产品,若非正品且不符合质保规范,海韵不提供转让质保服务。另外,未经授权的渠道购买到的商品有仿冒品风险,一经发现海韵不提供任何形式的质保服务。因日常耗损引起的故障,海韵不予以质保。

保修期限及条款会因不同的地理区域及产品系列而改变。针对符合以下条件,并在保修期限内的产品,海韵保留维修或更换良品的权利:

  • 消费者必须将维修品寄送至当地购买的商店或者海韵原厂,或联络当地经销商。
  • 消费者需自行负担质保服务至海韵的单程邮资。在特殊情况下(例如跨国界购买),消费者必须先行寻求当地经销商的协助。
  • 消费者需要保留原始购买凭证(官方旗舰店发票)。
  • 产品并未被不当使用。
  • 产品因雷击、洪水、火灾、地震等自然灾害以及人为刻意损坏或者其他不可抗力因素造成的损坏,不在保修范围内。
  • 产品的机器外壳被拆开,保修贴纸、SN码序号贴纸损坏或污损,将无法保修。

消费者必须自行负担质保服务至海韵电子的单程邮资。在特殊情况下(例如跨国界购买),消费者必须先行寻求当地经销商的协助。

备注:

  • 当地经销商有权拒绝保修非国行商品。非国行商品既平行货为无经由正式代理商进口的货品。在这种情况下,若消费者想申请保修服务,您必须将产品寄回原购买国家/地区。其中产生的运费、手续费、关税、或其他杂费必须由消费者自行负担。
  • 保修范围为电源供应器本体,不含电源线、模组线、贴纸、扎线带、包装等配件,根据具体的故障情况对设备进行修理或更换。
  • 海韵提供的保修服务只涵盖当电源个人电脑电源正当使用的情况下所产生的故障。若使用者擅自修改电源、在非典型的环境下使用电源供应器或是应用在Intel ATX的规范外,包括不符合电源规范或电源功率使用者,则不予以保修。
  • 若商品并非在官方授权商店购买且无法得知是否符合质保条件,请发邮件至[email protected] 进行查询。
  • 转让质保

    若您的电源本身还保留出厂状态,保留原始购买凭证,保修贴纸及电源输出贴纸都完好的情况下,海韵提供转让保修服务。若您的电源本身还保留出厂状态,保留原始购买凭证,保修贴纸及电源输出贴纸都完好的情况下,海韵提供转让质保服务。若您欲使用转让质保,请发邮件联络客服人员,我们的邮箱是:[email protected]

    转让质保不会影响产品在当地的保修期限。转让后的电源持有者必须提供原始购买凭证来申请海韵的保修服务。

    保修期限

    产品的保修期限由购买凭证上的日期起算。不同型号也有保修期限的差异。各系列保修期限,请参阅下表:

    在售产品

    产品 质保年限
    PRIME Series 12年 (所有PRIME Ultra和PRIME都升级为质保12年)
    更多PRIME的质保讯息,请参阅PRIME系列质保说明
    PRIME SnowSilent 12年
    FOCUS GX、FOCUS PX、FOCUS PLUS Series 10年
    FOCUS GM、FOCUS Series (半模组化系列) 7年
    FOCUS Series (全出线系列) 5年
    FOCUS SGX 10年
    CORE GX、GM、GC 7年
    G12、B12 系列 5年
    S12III 系列 5年
    A12(AF) 3年
    RMA更换品 90天 (详情请见以下备注)

    停售产品

    产品 质保年限
    Platinum Series 7年
    X Series 7年 (2012年9月前购买的产品为5年质保)
    第一代 SnowSilent 7年
    G Series 5年
    S12G Series 5年
    M12II Evo Series 5年 (2012年9月前购买的产品为3年质保)
    M12II Series 5年 (2012年9月前购买的产品为3年质保)
    S12II Series 5年 (2012年9月前购买的产品为3年质保)
    TFX Series 5年

    备注:

    • 如有保修服务需求,敬请于保修期间内向海韵提交申请(以海韵收受日期为准),超出保修期间恕不受理申请。
    • 任何售后返回品,将保有原产品剩余的质保期限或于更换后九十(90)天的质保或以更换品的SN序列号为准,海韵将给予三者中较长的质保。关于剩余质保期限可通过[email protected] 进行邮件查询。
    • 由于各机种的保修期限因地而异,消费者务必自行确认印于商品包装上的保修期限。若您所在区域当地购买的商店给予您比海韵全球质保条款或商品包装标示较短的保修期限,海韵将提供您最长的质保期限。根据European Union Directive 1999/44/EC,欧盟的经销商必须 提供至少两年的质保。
    • 若欲使用您的保修服务,请咨询您所在区域的海韵售后或授权经销商。上述保修期限仅适用于终端消费者。针对购买海韵零售产品的非终端客户,包装上标示的保修期限以及海韵全球质保条款并不完全适用。
    • 线材以及配件不在保修范围内。

    质保服务流程

    • 申请产品保修,建议您先洽询原购买地点或网上渠道。若您无法在上述地点进行质保服务,请透过海韵线上RMA系统进行申请。
    • 若无法确定是否可以质保,您可以发送邮件至:[email protected]进行查询,请您在邮件中说明您的情况。
    • 透过线上RMA系统取得RMA号码的用户将会收到质保服务流程各阶段的通知邮件。
    • 质保服务流程中用户务必提供具有购买日期的有效购买凭证(原始发票)及确实的RMA号码。若您提供的购买凭证并非正规购物发票,我们将优先以SN作为您的质保审核标准。
    • 填写线上RMA系统,经由海韵售后授权后,用户将取得一组RMA号码,并收到邮件通知您维修品的寄送地点。请勿在取得RMA号码和收到邮件通知之前擅自寄送维修品至售后地址。
    • 在寄送维修品时,请尽量使用产品的原始包装。若您未使用原始包装,请务必将维修品包装完整,以免在运输途中造成损害。海韵将不为运输途中造成的损害提供质保。
    • 请不要退还任何线材或配件,海韵不负保管责任。
    • 用户必须自行负担质保服务至海韵的单程物流费用。我们强烈建议您追踪您的包裹。海韵将不为遗失的包裹负责。
    • 请将退回的维修品正确及安全地密封包装。海韵将退回毁损严重的包裹,并且不负担回程邮资。
    • 请务必印出由海韵线上RMA系统所发出的邮件通知,连同所有必要的文件与配件,一并附在退回的包裹内。
    • 请务必将RMA号码明确地标示在包裹外包装上。若海韵的售后收到没有RMA号码的包裹、非正品伪造商品或非质保期限内的产品,我们将退回包裹,并且不负担回程邮资。

    备注:

    • 消费者有责任提供海韵正确的收货地址,并确保邮件包裹能顺利被接收。
    • 若包裹无法送达并被退回海韵售后地址时,用户必须自行负担重新寄送的邮资。若运送过程有产生其他额外的费用,用户也必须自行负担。包裹运送至遗失或是无人或老旧的地址,海韵将不负责。有任何问题,请先洽询海韵售后,以避免不必要的费用。
    • 在送出RMA之前,请再度确认您的收货地址及联络资讯。

    质保服务包装及运送

    在运送产品前,请务必先取得RMA号码。所有的RMA号码必须一致,包括申请时取得的号码、外箱上标记的号码。

    • 务必参阅海韵的标准包装方式。
    • 在运送外箱上,清楚标明RMA号码。
    • 使用追踪运输,并保留运送凭证。
    • RMA号码在在30天后将失效,从申请的当天起算。
    • 若海韵维修中心收到的退还品有以下状况,海韵并不予以保修:
      • 非中国区域有效正品出货序号
      • 没有原始购买凭证
      • 在运送中因为不良包装而损毁
      • 电源本体经过修改、外观有凹陷或刮伤、或上盖有开启的迹象
      • 电源上的贴纸有被撕毁或破坏的迹象

    申请RMA

    开始RMA

    海韵电子线上RMA系统目前针对部分国家 / 地区开放。位于不支援线上RMA系统国家 / 地区的客户,请联繫您当地的经销商,否则您的申请将会被拒绝。若有不便敬请见谅。

    免责声明

    海韵已善尽职责提供正确讯息。我们将不对消费者在移除旧电源或者组装新电源时因错误或疏失造成零组件或者电源供应器本体的损坏承担责任。

    我们将不对因使用电源供应器产生的其他损坏承担责任。