Before initiating a warranty claim, please make sure that you have properly connected your Seasonic product according to the manufacturer’s instructions. Seasonic also suggest that you first consult your regional retailer, our Troubleshooting Guide and our technical support for possible technical assistance before starting an RMA procedure.
Sea Sonic’s Warranty covers products against defects in materials or workmanship purchased from an authorized Seasonic retailer from the date of purchase.
General warranty terms may vary between different geographic regions and individual product groups may have different warranty periods and terms. During each product’s warranty period, Sea Sonic maintains the discretion to either repair the defective product or replace it with another one of equal or similar performance, provided that:
- The product is returned to the point of purchase, postage prepaid.
- The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic.
- The product is used according to their intended usage, which is to power PC systems.
- Using the power supply for mining or powering any other electronic systems that are not personal computers will negate the warranty of the power supply.
- If the power supply is modified or used in an unusual ambient environment or in any other way that falls outside of the boundary of Intel’s current ATX specification – including cooling requirements, connector configuration and pertinent electrical and signal timing specifications, the warranty might be void.
- Seasonic strongly advises its customers to use the cables that are provided in the packaging box of the power supply. Third-party cables might alter the workings and the safety of the power supply.
- For more information of cables and connectors, please visit the Cable Configuration page.
- The product was not damaged by external events such as lightning, flood or fire.
- The product’s cover was never removed and the warranty stickers were not broken.
- The product was not purchased on eBay or similar marketplaces.
The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic. In certain special situations (e.g., cross-border purchases) customers have to first contact their reseller (shop) or distributor for support.
What is not covered by the warranty?
This warranty covers defects in materials and workmanship present at manufacture. It does not cover normal wear and tear resulting from use over time, and it is not a guarantee of product lifespan or of continued performance over any period.
What if I bought the power supply from another country?
Local distributors reserve the right to reject grey market or cross border products, which were imported privately by the customer, or were sold to the customer in other regions or from other countries, or through an unauthorized channel. To invoke your Seasonic warranty and start the RMA process in this instance, you must return your power supply to the original point of purchase or to a Sea Sonic office near you. You may be required to pay all shipping and handling charges, as well as any tariffs, duties, taxes or other fees associated with the shipping of the parcel
Seasonic offers transferable warranty for new purchases made on or after September 1, 2012 as long as the product is in its original factory condition and retains all the original factory labels and stickers. If you purchased your power supply prior to this date, and you are not the original owner of the unit, please contact our customer services.
The transfer of warranty will not alter the original length of warranty available for the product in its geographic region. The new owner will be requested to present the initial (original) purchase receipt to apply for Seasonic’s RMA services.
The warranty period commences on the Date of Purchase and its length is defined by the specific model. Please refer to the table below for the warranty period of each model.
Current Products
| Item | Warranty Period |
|---|---|
| PRIME Series (GX, PX, TX, Fanless, Snow Silent, ATX 3.0, ATX 3.1) | 12 years |
| Vertex Series (GX, PX, White, SAKURA) | 12 years (ALL VERTEX units sold are upgraded to 12 years warranty.) |
| FOCUS Series (GX, PX, White, ATX 3.0, ATX 3.1, SAKURA) | 10 years |
| FOCUS Series (Gold, GM) | 7 years |
| FOCUS Series (SGX, SPX) | 10 years |
| CORE Series ATX 3.1 (GX) | 7 years |
| CORE Series ATX 3.1 (BC, GC) | 5 years |
| MagFlow Series (All versions) | 3 years |
| MAXFlow Series | 5 years |
| Warranty replacement units | 90 days (please read below for exceptions) |
Discontinued Products
| Item | Warranty Period |
|---|---|
| PRIME and PRIME Ultra Series | 12 years (ALL PRIME units sold are upgraded to 12 years warranty.) |
| Platinum Series (Snow Silent included) | 7 years |
| X-Series | 7 years (5 years if purchased before September 1, 2012) |
| FOCUS PLUS Series (Gold, Platinum) | 10 years |
| FOCUS Series (Semi-modular) | 7 years |
| FOCUS Series (Non-modular) | 5 years |
| CORE Series ATX 2.4 (GC, GM, GX) | 7 years |
| G12 and B12 Series (All versions) | 5 years |
| G-Series | 5 years |
| S12G Series | 5 years |
| M12II Series | 5 years (3 years if purchased before September 1, 2012) |
| M12II Evo Series | 5 years (3 years if purchased before September 1, 2012) |
| S12III Series | 5 years |
| S12II Series | 5 years (3 years if purchased before September 1, 2012) |
| ECO Series | 3 years |
| S12II EVO Series | 3 years |
| TFX Series | 5 years |
| SYNCRO Series | SYNCRO Case: 2 years SYNCRO CONNECT: 10 years |
| ARCH Series | ARCH Case: 2 years ARCH CONNECT: 10 years |
How long is the warranty for replacement units?
The replaced or repaired product is covered by warranty for either the remainder of the initial warranty period or for ninety (90) days counted from the date of the replacement, depending on which one is longer.
Notes:
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The Warranty Period may vary by region and product type. The Warranty Period that applies to your product is printed on the packaging. If the seller of your product offers a shorter warranty period than the one stated in this Warranty Policy or on the packaging, Seasonic will apply the longer period.
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Warranty and your legal rights in the European Union (EU)
For products purchased in the European Union, this warranty is provided by Sea Sonic Electronics Co., Ltd. and administered in the European Union by Sea Sonic Europe B.V., Rietveld 7, 5258 ED Berlicum, The Netherlands.
You are also protected by the legal guarantee of conformity under Directive (EU) 2019/771 and national law. Under this legal guarantee, the seller is responsible for any lack of conformity that exists at delivery and becomes apparent within at least two years (longer in some countries). Remedies under the legal guarantee are free of charge. The Seasonic warranty is a separate, voluntary manufacturer warranty and does not affect these legal rights. - The full product Warranty Period is provided for Consumer purchases only; Seasonic retail products purchased by Non-Consumer entities are not subject to the same Warranty Period that is indicated on the product carton and they may not fall under the Seasonic Worldwide Warranty Policy.
A valid Proof of Purchase (original purchase receipt) is required to invoke Seasonic’s Warranty and it must detail the following information:
- Date of purchase
- Name of the authorized Seasonic distributor or reseller
If you have misplaced or lost the Proof of Purchase, please contact Seasonic directly via our Contact Form.