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RMA (Return Merchandise Authorization) Policy

Seasonic rigorously test all its products to ensure optimum quality and reliability before shipping them to customers. However in certain cases a product may not perform as expected when installed. It is important to thoroughly sort out the reason for a malfunction.

Before initiating a warranty claim, please make sure that you have properly connected your Seasonic product according to the manufacturer’s instructions. Seasonic also suggest that you first consult your regional retailer, our Troubleshooting Guide and our technical support for possible technical assistance before starting an RMA procedure.

Index

Scope of Warranty

Sea Sonic’s Warranty covers products against defects in materials or workmanship purchased from an authorized Seasonic retailer from the date of purchase.

General warranty terms may vary between different geographic regions and individual product groups may have different warranty periods and terms. During each product’s warranty period, Sea Sonic maintains the discretion to either repair the defective product or replace it with another one of equal or similar performance, provided that:

  • The product is returned to the point of purchase, postage prepaid.
  • The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic.
  • The product is used according to their intended usage, which is to power PC systems.
    • Using the power supply for mining or powering any other electronic systems that are not personal computers will negate the warranty of the power supply.
    • If the power supply is modified or used in an unusual ambient environment or in any other way that falls outside of the boundary of Intel’s current ATX specification – including cooling requirements, connector configuration and pertinent electrical and signal timing specifications, the warranty might be void.
    • Seasonic strongly advises its customers to use the cables that are provided in the packaging box of the power supply. Third-party cables might alter the workings and the safety of the power supply. Please stay tuned for the upcoming special mining cables.
    • For more information of cables and connectors, please visit the Cable Configuration page.
  • The product was not damaged due to normal wear and tear or acts of nature, such as lightning, flood or fire.
  • The product’s cover was never removed and the warranty stickers were not broken.
  • The product was not purchased on eBay or similar marketplaces.

The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic. In certain special situations (e.g., cross-border purchases) customers have to first contact their reseller (shop) or distributor for support.

What if I bought the power supply from another country?

Local distributors reserve the right to reject grey market or cross border products, which were imported privately by the customer, or were sold to the customer in other regions or from other countries, or through an unauthorized channel. To invoke your Seasonic warranty and start the RMA process in this instance, you must return your power supply to the original point of purchase or to a Sea Sonic office near you. You may be required to pay all shipping and handling charges, as well as any tariffs, duties, taxes or other fees associated with the shipping of the parcel

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Transfer of Warranty

Seasonic offers transferable warranty for new purchases made on or after September 1, 2012 as long as the product is in its original factory condition and retains all the original factory labels and stickers. If you purchased your power supply prior to this date, and you are not the original owner of the unit, please contact our customer services.

The transfer of warranty will not alter the original length of warranty available for the product in its geographic region. The new owner will be requested to present the initial (original) purchase receipt to apply for Seasonic’s RMA services.

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Warranty Period

The warranty period commences on the Date of Purchase and its length is defined by the specific model. Please refer to the table below for the warranty period of each model.

Current Products

Item Warranty Period
PRIME (OneSeasonic) 12 years (ALL PRIME units sold are upgraded to 12 years warranty.)
PRIME and PRIME Ultra Series 12 years (ALL PRIME units sold are upgraded to 12 years warranty.)
PRIME SnowSilent 12 years
FOCUS PX, GX (OneSeasonic) 10 years
FOCUS GM (OneSeasonic) 7 years
FOCUS PLUS Series 10 years
FOCUS Series (Semi-modular) 7 years
FOCUS Series (Non-modular) 5 years
FOCUS SGX 10 years
CORE Series (GX, GM, GC) 7 years
M12II Evo Series 5 years (3 years if purchased before September 1, 2012)
S12II Series 5 years (3 years if purchased before September 1, 2012)
ECO Series 3 years
S12II EVO Series 3 years
Warranty replacement units 90 days (please read below for exceptions)

Discontinued Products

Item Warranty Period
Platinum Series 7 years
X Series 7 years (5 years if purchased before September 1, 2012)
G Series 5 years
S12G Series 5 years
M12II Series 5 years(3 years if purchased before September 1, 2012)
TFX Series 5 years

Replacement unit warranty

Standard RMA Procedure: The replaced or repaired product is covered by warranty for either the remainder of the initial warranty period or for ninety (90) days counted from the date of the replacement, depending on which one is longer.

Advanced RMA Proceure: This procedure is only available for consumers in the United States and Canada. The replaced or repaired product is covered by warranty for either the remainder of the initial warranty period if a proof of e-waste disposal is uploaded to the RMA tracking page within thirty (30) days of the shipping of the replacement product or for ninety (90) days counted from the date of the replacement.

Notes:

  • Since Warranty Periods may vary depending upon geographic region and product type, it is the responsibility of the consumer to check the exact Warranty Period that is printed on the carton. If you are living in a country where the point of sales entity grants a shorter warranty period than what is stated in the Seasonic Worldwide Warranty Policy or what is printed on the packaging carton of your product, Seasonic will always grant you the longer period of time. According to the European Union Directive 1999/44/EC, resellers in Europe have to provide warranty for a minimum period of two years on the products they sell.
  • The full product Warranty Period is provided for Consumer purchases only; Seasonic retail products purchased by Non-Consumer entities are not subject to the same Warranty Period that is indicated on the product carton and they may not fall under the Seasonic Worldwide Warranty Policy.

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Proof of Purchase

A valid Proof of Purchase (original purchase receipt) is required to invoke Seasonic's Warranty and it must detail the following information:

  • Date of purchase
  • Name of the authorized Seasonic distributor or reseller

If you have misplaced or lost the Proof of Purchase, please contact Seasonic directly via our Contact Form or Chat support.

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Seasonic RMA Procedure

Should I start the RMA with Seasonic or my local shop?

Warranty claims should be initiated through your regional retailer. Should this not be possible then you will need to submit your claim online directly through our website’s RMA link. Please see more details below.

Note: Your regional reseller is not obligated to provide guarantee beyond the minimum requirement of the local regulations. However, your local reseller may offer additional guarantee based on their own policy. If you need additional assistance, please contact Seasonic support.

Seasonic RMA Procedure

  1. A valid Proof of Purchase is required for RMA processing.
  2. Submit an RMA application via our online RMA link after reading the RMA policy. Note: Please check your spam folder regularly. If you do not recieve a confirmation email within 20 minutes, contact our support.
  3. After submitting your RMA claim you will be issued a unique RMA number. DO NOT send the product to Seasonic prior to receiving the specific instructions.
  4. You will receive instructions by email on how and where to return your Seasonic product.
  5. Please use the original packaging material or the Seasonic approved packaging to pack the product for return. If the original packaging is not available, the returned product has to be securely packed so it will not get damaged during shipping. Seasonic cannot be held responsible for transportation damages incurred during shipping to our RMA receiving centers. Packages that arrive severely damaged may be returned to you at the your expense.
  6. Include all necessary documentation with your sending, including the printed copy of the email that you have received from Seasonic that shows your approved application.
  7. Write your RMA number on the outside of the box in bold letters. Packages that arrive at our collection center without the clear marking of a valid RMA number may be returned to you at your own expense.
  8. The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic.
  9. Use a traceable carrier for transport or a signed for service that provides you with a tracking number and proof of delivery.
  10. Once the return product is recieved, it will be tested and Seasonic service center will send a replacement unit to you.
    • It is the Customer’s responsibility to provide Seasonic their correct mailing address and to make sure that there is an authorized person at the destination to receive the replacement sent by Seasonic.
    • If a product was undeliverable and it is returned to Seasonic, the Customer will be responsible to pay the costs of re-shipping. If there are any other additional costs for re-directing or re-shipping the sending, the Customer will be responsible to coordinate with the carrier and to pay these additional costs as well. Seasonic is not responsible for packages lost or delivered to an outdated address. If you are in doubt, you should always contact Seasonic beforehand to avoid extra shipping charges.

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Seasonic Advanced RMA

This procedure is only available to consumers in the United States and Canada. Consumers in the United States and Canada can now choose bewteen the Seasonic Standard RMA Procedure and the Seasonic Advanced RMA Procedure.

What is the difference between the Standard RMA procedure and the Advanced RMA procedure?

Seasonic Standard RMASeasonic Advanced RMA*
Shipment of the replacement product Replacement is sent in about 2 weeks** -- once Seasonic's Service Center recieves the original unit. Replacement is sent in 1 to 3 business days -- once the RMA application is approved.
Original PSU (power supply unit) Consumers are responsible to ship the original PSU to Seasonic's Service Center. Consumers are responsible to recycle the original PSU at a local recycling center.
Warranty of the replacement product Original warranty or 90 days counted from the date of the shipment of the replacement unit 90 days counted from the date of the shipment of the replacement unit
Remaining warranty of the original PSU Remaining warranty will be automatically transferred to the replacement unit. Remaining warranty will only be transferred to the replacement unit if a valid proof of E-waste disposal is provided within 30 days of the shipment of the replacement product.
Valid proof of purchase Required Required
Valid proof of the product rating label Required** Required

Seasonic Advanced RMA Procedure

  1. Submit an RMA application via our online RMA link after reading the RMA policy. Note: Please check your spam folder regularly. If you do not recieve a confirmation email within 20 minutes, contact our support.
  2. Warranty claims should be initiated through your regional retailer. Should this not be possible then you will need to submit your claim online directly through our website’s RMA link.
  3. Customers who received an RMA number via our online RMA application procedure will receive automatic email updates throughout the entire RMA process.
  4. A valid proof of purchase (original purchase receipt or credit card statement) clearly showing the date of purchase and an authentic RMA number are required for RMA processing.
  5. A picture of the rating label of the original power supply is required.
  6. Before submitting the RMA claim, you must agree that if no proof of e-waste disposal is uploaded to the RMA status page within thirty (30) days of the shipment of the replacement product, then the remaining warranty of the original power supply will not be transferred to the replacement product.
  7. After submitting your RMA claim, you will be issued a unique RMA number, and you will be notified of the instructions and RMA status via the email you provide.
  8. Once the RMA is approved, a replacement product of equal or similar performance will be shipped to you within one (1) to three (3) business days.
  9. The customer is responsible to properly recycle the original product at an EPA certified e-waste center. For consumers in the USA, please consult the official E-cycling Central. For consumers in Canada, please consult the Recycle my Electronics.
  10. To transfer the warranty of your original product, you must upload a proof of e-waste disposal within thirty (30) days of the shipping of the replacement product to show that the original product is properly recycled. IMPORTANT! Please DO NOT dispose of any cables or accessories.
  11. Once the proof of e-waste disposal and picture of PSU label are uploaded to the end-user’s RMA status page, the remaining original warranty will be successfully transferred to the replacement PSU.

* The Seasonic Advanced RMA procedure is only available for consumers in the United States and Canada.
** In the United States and Canada

What is a valid proof of e-waste disposal?

To transfer the warranty of the original power supply to the replacement, a valid receipt or document issued by your local certified e-waste recycling center showing the proper disposal of your power supply is required.

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How does Product Registration affect my RMA?

Product registration does not affect the warranty and its terms. A valid proof of purchase is required to initiate the warranty process even when the product is registered. Registering via the Seasonic Product Registration Portal allows you to store the proof of purchase of your product directly in the Seasonic database should you need the document to invoke the product warranty in the future. Learn more about Product Registration.

Should I include the accessories and cables in the RMA return?

You may be required to include all the original power supply cables with your delivery; this varies depending on the geographic area. Please follow the instructions in the e-mail update.

FOR NORTH / CENTRAL / SOUTH AMERICA regions only: Please DO NOT send any cables or accessories (AC, DC cables, adapter, bags, etc.) with your power supply delivery for RMA processing.

Who is responsible for the shipping cost?

The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic.

Which shipping method should I choose?

You are advised to select a return shipping method that provides tracking information. You can share the tracking information on your personalized RMA status page to inform Seasonic Service Center of your shipment.

Seasonic cannot be held responsible for lost packages.

Contact Seasonic Support

If you have any questions, the fastest and most efficient way to contact the Seasonic Technical Support Team is by sending an email, by filling out our Contact Form or via Chat Support. If you have obtained an RMA number, please be sure to let our support team know when you contact us so we can better assist you.

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Start the RMA Process

Start your RMA Process

If you have any questions, the fastest and most efficient way to contact the Seasonic Technical Support Team is by sending an email, by filling out our Contact Form or via Chat Support.

The Seasonic online RMA procedure is currently available in selected countries only. For customers from unsupported countries, please contact your local distributor; your application via the RMA Online Application Form will be rejected. We apologize for the inconvenience.

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Disclaimer

All efforts have been made to ensure accuracy of all information provided on this website. Sea Sonic assumes no liability, expressed or implied, for any damage(s) occurring to your system’s components as a result of any mistake or omission during power supply installation or removal, or due to any defect or failure of the product.

Sea Sonic assumes no liability, expressed or implied, for the use of this product or for any incidental damage(s) caused by the use of this product to other devices in a computer due to the failure of the product.

In the event of any conflict or discrepency between the translated version of this warranty, the English version will at all times prevail and take precedence.

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