Before initiating a warranty claim, please make sure that you have properly connected your Seasonic product according to the manufacturer’s instructions. Seasonic also suggests that you first consult your regional retailer, our Troubleshooting Guide, and our technical support for possible technical assistance before starting an RMA procedure.
海韵的质保 本保修涵盖从授权经销商处购买的产品的材料或工艺缺陷。海韵 自购买之日起，零售商将承担相应责任。
一般的质保 不同地理区域的条款可能有所不同，各个产品组也可能有不同的条款。质保 期限和条款。在每个产品的……质保 时期，海韵 保留自行决定是修理缺陷产品还是更换为性能相同或类似的替代产品的权利，但前提是：
- 产品退回至购买地点，邮费预付。
- 顾客需自行承担退货运费。海韵。
- 该产品按照其预期用途使用，即为PC系统供电。
- 将该电源用于挖矿或为除个人电脑以外的任何其他电子系统供电将抵消其作用。质保 电源。
- 如果电源被改装，或在异常的环境中使用，或以任何其他超出英特尔当前安全范围的方式使用，则可能会出现问题。 ATX 规格说明——包括风扇 要求、连接器配置以及相关的电气和信号时序规范，质保 可能无效。
- Seasonic strongly advises its customers to use the cables that are provided in the packaging box of the power supply. Third-party cables might alter the workings and the safety of the power supply.
- For more information of cables and connectors, please visit the Cable Configuration page.
- The product was not damaged by external events such as lightning, flood or fire.
- 该产品的保护套从未被取下过。质保 贴纸没有破损。
- 该产品并非购自 eBay 或类似交易平台。
顾客需自行承担退货运费。海韵在某些特殊情况下（例如跨境购物），客户必须首先联系其经销商（商店）或分销商。支持。
What is not covered by the warranty?
This warranty covers defects in materials and workmanship present at manufacture. It does not cover normal wear and tear resulting from use over time, and it is not a guarantee of product lifespan or of continued performance over any period.
如果我从其他国家购买电源呢？
当地经销商保留拒绝灰色市场或跨境产品的权利，这些产品可能是客户私下进口的，也可能是从其他地区或其他国家/地区销售给客户的，或通过未经授权的渠道销售的。如需行使您的权利，请联系我们。海韵 质保 在这种情况下，要启动RMA流程，您必须将电源退回到原购买点或指定地点。海韵 您附近的办事处。您可能需要支付所有运费和手续费，以及与包裹运输相关的任何关税、税款或其他费用。
Seasonic offers transferable warranty for new purchases made on or after September 1, 2012, as long as the product is in its original factory condition and retains all the original factory labels and stickers. If you purchased your power supply prior to this date, and you are not the original owner of the unit, please contact our customer services.
转移质保 不会改变原有的长度质保 该产品仅在其地理区域内有效。新所有者将被要求出示初始（原始）购买收据以申请。海韵的 RMA 服务。
这质保 保修期自购买之日起算，具体期限取决于型号。请参阅下表了解详情。质保 各模型的周期。
当前产品
| 物品 | 质保 时期 |
|---|---|
| PRIME Series (GX, PX, TX, Fanless, Snow Silent and ATX 3.0, ATX 3.1) | 12年 |
| Vertex 系列 （ GX ， PX白色，樱花） | 12年 （所有售出的VERTEX产品均升级至12年质保。 ） |
| FOCUS 系列 （ GX ， PX ， 白色的， ATX 3.0， ATX 3.1，SAKURA） | 10年 |
| FOCUS 系列 （ Gold ， GM ） | 7年 |
| FOCUS 系列 （ SGX ， SPX ） | 10年 |
| CORE Series ATX 3.1 (GX) | 7年 |
| CORE 系列ATX 3.1（ BC ， GC ） | 5年 |
| MagFlow 系列 （所有版本） | 3年 |
| MAXFlow系列 | 5年 |
| 质保 更换单元 | 90天（例外情况请见下文） |
已停产产品
| 物品 | 质保 时期 |
|---|---|
| PRIME 和PRIME Ultra 系列 | 12岁（全部） PRIME 售出的单元升级为 12 年质保。） |
| Platinum 系列 （ Snow Silent 包括） | 7年 |
| X系列 | 7年（2012年9月1日之前购买为5年） |
| FOCUS PLUS 系列（ Gold ， Platinum ） | 10年 |
| FOCUS 系列（半模块化） | 7年 |
| FOCUS 系列（非模块化） | 5年 |
| CORE 系列ATX 2.4（ GC ， GM ， GX ） | 7年 |
| G12 和 B12 系列 （所有版本） | 5年 |
| G系列 | 5年 |
| S12G 系列 | 5年 |
| M12II系列 | 5年 （2012年9月1日之前购买的，有效期为3年） |
| M12II Evo系列 | 5年 （2012年9月1日之前购买的，有效期为3年） |
| S12III系列 | 5年 |
| S12II 系列 | 5年 （2012年9月1日之前购买的，有效期为3年） |
| ECO系列 | 3年 |
| S12II EVO 系列 | 3年 |
| TFX 系列 | 5年 |
| SYNCRO 系列 | SYNCRO 案例：2年 SYNCRO CONNECT 10年 |
| ARCH 系列 | ARCH 案例：2年 ARCH CONNECT 10年 |
有多长质保 用于更换设备？
更换或维修后的产品享有以下保障：质保 对于剩余的初始质保 期限为自更换之日起九十 (90) 天，以较长者为准。
笔记：
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The Warranty Period may vary by region and product type. The Warranty Period that applies to your product is printed on the packaging. If the seller of your product offers a shorter warranty period than the one stated in this Warranty Policy or on the packaging, Seasonic will apply the longer period.
- 完整的产品质保 期限仅适用于消费者购买的产品；非消费者实体购买的海韵零售产品不受产品纸箱上标明的相同质保 期限的限制，也可能不属于海韵全球质保 政策的范围。
For products purchased in the European Union, the Seasonic commercial warranty is provided by:
Sea Sonic Electronics Co., Ltd.
8F, #19, Alley 360, Sec.1, Neihu Road,
Neihu District, Taipei,
Taiwan, R.O.C.
Email: [email protected]
and administered in the European Union by:
Sea Sonic Europe B.V.
Rietveld 7
5258 ED Berlicum
The Netherlands
Email: [email protected]
Seasonic Commercial Warranty
The Seasonic commercial warranty starts from the original date of purchase and covers defects in materials and workmanship for the applicable warranty period stated for the product.
The applicable warranty period depends on the product series and is indicated on the product packaging and/or relevant Seasonic product information.
The Seasonic commercial warranty is a voluntary manufacturer warranty. It is separate from the consumer’s statutory rights under EU and national consumer law and does not replace or limit those rights.
The Seasonic commercial warranty is not a guarantee of product lifespan or continued performance for the warranty period.
EU Legal Guarantee of Conformity
Consumers in the European Union have statutory rights against the seller if a product does not conform to the sales contract.
Under EU law, the seller is liable for a lack of conformity that becomes apparent within at least two years from delivery. Some EU Member States may provide longer periods or additional consumer protection under national law.
These statutory remedies are provided free of charge and are not affected by the Seasonic commercial warranty.
How to Make a Seasonic Warranty Claim in the EU
If you experience an issue with your Seasonic product, we recommend first contacting the retailer from which the product was purchased, particularly where the issue may fall under your statutory legal guarantee.
You may also contact Seasonic Support for troubleshooting and technical assistance. Our support team will help determine whether the issue can be resolved without a product return or whether warranty service is required.
If an RMA is necessary under the Seasonic commercial warranty, warranty service in the European Union is administered by Sea Sonic Europe B.V. and carried out through Seasonic and its authorized service partners.
To proceed with an RMA, please follow the procedure described in our RMA Policy and submit your request through the Seasonic RMA system.
Proof of purchase and other information may be required in accordance with the Seasonic Warranty Policy and RMA Policy.
Purchases Made in Another EU Member State
If you purchased your Seasonic product from a retailer in another EU Member State:
- your statutory legal guarantee remains with the seller from whom you purchased the product, subject to the applicable EU and national consumer rules;
- the Seasonic commercial warranty starts from the original date of purchase and runs for the full applicable warranty period;
- the Seasonic commercial warranty is separate from the statutory legal guarantee and may overlap with it;
- warranty service under the Seasonic commercial warranty may be administered through Sea Sonic Europe B.V. and the appropriate authorized service partner.
If you require assistance with a cross-border Seasonic warranty claim, please contact Seasonic support so that we can direct you to the appropriate service procedure.