Before initiating a warranty claim, please make sure that you have properly connected your Seasonic product according to the manufacturer’s instructions. Seasonic also suggests that you first consult your regional retailer, our Troubleshooting Guide, and our technical support for possible technical assistance before starting an RMA procedure.
針對產品做工或材料上的缺陷，海韻電子提供不可轉讓之保固服務。受保固之產品必須是透過海韻電子授權的零售商購買，時間從購買當天起算。從未經授權的網路商店(例如eBay)購買之二手產品，海韻電子並不予以保固。因日常耗損引起的故障，海韻電子不予以保固。
保固期限及條款會因不同的地理區域及產品系列而改變。針對符合以下條件，並在保固期限內的產品，海韻電子保留維修或更換良品的權利：
- 消費者必須將維修品寄送至當地購買的商店，並自行負擔郵資，或聯絡當地經銷商。
- 消費者必須自行負擔退換貨至海韻電子的單程郵資。
- 產品並未被不當或超出規格使用。
- 海韻電子提供的保固只涵蓋當電源在正當使用的情況下，也就是供給個人電腦PC的電源，所產生的故障
- 若使用者擅自修改電源、在非典型的環境下使用電源供應器或是應用在Intel ATX的規範外，包括不符合需求的散熱、線材配置或相關的電氣和信號時序規範，海韻電子有權因使用者未遵照使用規範的理由拒絕提供保固。電源供應器的非典型用途包括但不限於以下狀況：1) 工業級伺服器 2) 特殊超高負載運算系統（如虛擬貨幣多顯卡挖礦機 3) 當作測試設備使用（如RAM、VGA、USB測試）
- Seasonic strongly advises its customers to use the cables that are provided in the packaging box of the power supply. Third-party cables might alter the workings and the safety of the power supply.
- For more information of cables and connectors, please visit the Cable Configuration page.
- The product was not damaged by external events such as lightning, flood or fire.
- 產品的上蓋並未被開啟，序號與保固貼紙並無缺損。
- 該產品不是在eBay或類似未經授權的商城上購買的。
消費者必須自行負擔退換貨至海韻電子的單程郵資。在特殊情況下(例如跨國界購買），消費者必須先行尋求當地經銷商的協助。
What is not covered by the warranty?
This warranty covers defects in materials and workmanship present at manufacture. It does not cover normal wear and tear resulting from use over time, and it is not a guarantee of product lifespan or of continued performance over any period.
如果我從其他國家購買電源供應器呢？
當地經銷商有權拒絕保固平行貨。平行貨為無經由正式代理商進口的貨品。在這種情況下，若消費者想使用海韻電子的保固，您必須將產品寄回原購買國家。其中產生的運費、手續費、關稅、或其他雜費必須由消費者自行負擔。
Seasonic offers transferable warranty for new purchases made on or after September 1, 2012, as long as the product is in its original factory condition and retains all the original factory labels and stickers. If you purchased your power supply prior to this date, and you are not the original owner of the unit, please contact our customer services.
轉讓保固不會影響產品在當地的保固期限。轉讓後的電源持有者必須提供原始購買憑證來申請海韻的保固。
產品的保固期限由購買憑證上的日期起算。不同型號也有保固期限的差異。各系列保固期限，請參閱下表：
現行產品
| 產品 | 保固期限 |
|---|---|
| PRIME Series (GX, PX, TX, Fanless, Snow Silent and ATX 3.0, ATX 3.1) | 十二年 |
| Vertex 系列 （ GX ， PX白色，櫻花） | 12年 （所有售出的VERTEX產品均升級至12年保固。 ） |
| FOCUS 系列 （ GX ， PX ， 白色的， ATX 3.0， ATX 3.1，SAKURA） | 10年 |
| FOCUS 系列 （ Gold ， GM ） | 七年 |
| FOCUS （SGX、SPX） | 10年 |
| CORE Series ATX 3.1 (GX) | 七年 |
| CORE 系列ATX 3.1（ BC ， GC ） | 五年 |
| MagFlow 系列 （所有版本） | 3年 |
| MAXFlow系列 | 五年 |
| 保固 裝置 | 90天（例外情況請參閱下方說明） |
停售產品
| 產品 | 保固期限 |
|---|---|
| PRIME PRIME Ultra | 12年（所有售出的PRIME 均升級為12保固。） |
| Platinum （Snow Silent ） | 七年 |
| X系列 | 7年（若於2012年9月1日前購買則為5年） |
| FOCUS 系列（Gold、Platinum） | 10年 |
| FOCUS （半模組化） | 七年 |
| FOCUS （非模組化） | 五年 |
| CORE 系列ATX 2.4（ GC ， GM ， GX ） | 七年 |
| G12 和 B12 系列 （所有版本） | 五年 |
| G系列 | 五年 |
| S12G | 五年 |
| M12II 系列 | 5年 （2012年9月1日之前購買的，有效期限為3年） |
| M12II Evo 系列 | 5年 （2012年9月1日之前購買的，有效期限為3年） |
| S12III 系列 | 五年 |
| S12II | 5年 （2012年9月1日之前購買的，有效期限為3年） |
| ECO系列 | 3年 |
| S12II EVO | 3年 |
| TFX | 五年 |
| SYNCRO | SYNCRO 案例：2年 SYNCRO CONNECT 10年 |
| ARCH | ARCH 案例：2年 ARCH CONNECT 10年 |
替換品保固期限
任何更換或維修後的產品，將保有原產品剩餘之保固期限或於更換後九十(90)天的保固，海韻電子將給予兩者中較長之保固。
註記：
-
The Warranty Period may vary by region and product type. The Warranty Period that applies to your product is printed on the packaging. If the seller of your product offers a shorter warranty period than the one stated in this Warranty Policy or on the packaging, Seasonic will apply the longer period.
- 若欲使用您的保固，請洽詢您所在區域的海韻電子或授權經銷商。上述保固期限僅適用於終端消費者。針對購買海韻電子零售產品的非終端客戶，包裝上標示的保固期限以及海韻電子全球保固條款並不完全適用
要啟動海韻 保固 ，必須出示有效的購買證明（原始購買收據）保固 該收據必須詳列以下資訊：
- 購買日期
- 海韻授權的經銷商或商城名稱
如果您遺失或遺失了購買憑證，請與我們聯絡。海韻 直接透過我們的聯絡表單。
For products purchased in the European Union, the Seasonic commercial warranty is provided by:
Sea Sonic Electronics Co., Ltd.
8F, #19, Alley 360, Sec.1, Neihu Road,
Neihu District, Taipei,
Taiwan, R.O.C.
Email: [email protected]
and administered in the European Union by:
Sea Sonic Europe B.V.
Rietveld 7
5258 ED Berlicum
The Netherlands
Email: [email protected]
Seasonic Commercial Warranty
The Seasonic commercial warranty starts from the original date of purchase and covers defects in materials and workmanship for the applicable warranty period stated for the product.
The applicable warranty period depends on the product series and is indicated on the product packaging and/or relevant Seasonic product information.
The Seasonic commercial warranty is a voluntary manufacturer warranty. It is separate from the consumer’s statutory rights under EU and national consumer law and does not replace or limit those rights.
The Seasonic commercial warranty is not a guarantee of product lifespan or continued performance for the warranty period.
EU Legal Guarantee of Conformity
Consumers in the European Union have statutory rights against the seller if a product does not conform to the sales contract.
Under EU law, the seller is liable for a lack of conformity that becomes apparent within at least two years from delivery. Some EU Member States may provide longer periods or additional consumer protection under national law.
These statutory remedies are provided free of charge and are not affected by the Seasonic commercial warranty.
How to Make a Seasonic Warranty Claim in the EU
If you experience an issue with your Seasonic product, we recommend first contacting the retailer from which the product was purchased, particularly where the issue may fall under your statutory legal guarantee.
You may also contact Seasonic Support for troubleshooting and technical assistance. Our support team will help determine whether the issue can be resolved without a product return or whether warranty service is required.
If an RMA is necessary under the Seasonic commercial warranty, warranty service in the European Union is administered by Sea Sonic Europe B.V. and carried out through Seasonic and its authorized service partners.
To proceed with an RMA, please follow the procedure described in our RMA Policy and submit your request through the Seasonic RMA system.
Proof of purchase and other information may be required in accordance with the Seasonic Warranty Policy and RMA Policy.
Purchases Made in Another EU Member State
If you purchased your Seasonic product from a retailer in another EU Member State:
- your statutory legal guarantee remains with the seller from whom you purchased the product, subject to the applicable EU and national consumer rules;
- the Seasonic commercial warranty starts from the original date of purchase and runs for the full applicable warranty period;
- the Seasonic commercial warranty is separate from the statutory legal guarantee and may overlap with it;
- warranty service under the Seasonic commercial warranty may be administered through Sea Sonic Europe B.V. and the appropriate authorized service partner.
If you require assistance with a cross-border Seasonic warranty claim, please contact Seasonic support so that we can direct you to the appropriate service procedure.